RETURN POLICY
At STAR WATCH, customer satisfaction is our priority.
We accept returns or exchanges for eligible products according to the following conditions:
Return Eligibility
- Contact us within 7 days of receiving your order.
- The watch must be unused and in its original condition.
- Original packaging and accessories must be included.
- Manufacturing defects or incorrect products may qualify for replacement.
Non-Eligible Returns
- Used or damaged watches.
- Scratches caused after delivery.
- Products missing original packaging or accessories.
- Damage caused by misuse or water exposure.
Return Process
- Contact our customer support team.
- Share your order number and product photos.
- Our team will review your request.
- If approved, we will provide return or exchange instructions.
Return shipping charges depend on the reason for the return and will be communicated during the process.